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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Assist assigned RMs to achieve financial targets by providing strong support function.
Assist in deepening existing client relationships through excellent customer service.
Manage CDD Annual review process for Relationship Managers keeping within strict due dates.
Provide accurate and timely support to Relationship Managers.
Produce high quality phone and written correspondence to clients.
Respond to client/RM/ investigations by phone/fax/e-mail.
Spotting cross-sell opportunities and referring to Relationship Managers where appropriate.
Referral of all sales and upgrade opportunities to Relationship Managers.
Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and follow up of issues raised as required by Relationship Manager.
Liaising with other Departments where necessary, promptly inform Relationship Managers and the management team of any complaints. For Jersey clients ensure these are logged in command.
Deal with and process payments, deposits, securities transaction and credit applications accurately and within deadlines and follow up with any queries.
Call Backs to clients to verify high risk payments, change of addresses, enquiries and various administrative matters etc.
Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients.
Daily review of overdraft, account balance and deposit reports.
Amex card and debit card ordering and all card related enquiries from clients, transferring these to the Amex or debit card centre wherever possible. Ensure all Amex card clients are on the DSA or on direct debit.
Deal with Account Opening documentation and queries as required, ensure paperwork is sent to filing on a regular basis.
Coordinate all client visits to ensure pertinent information if available eg. Hold mail, credit cards, documentation for client's signature etc.
Accurate account of all client contacts to be documented via a call report or for Jersey clients via onewealth, datastore etc.
Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures.
Ensure the FCA's Treating Customer's Fairly standards are consistently met.
Keep up to date with existing and new SCB Private Bank products.
Keep up to date with new developments in banking, financial and SCB investment products and services.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate We are looking for someone who has the following skills and experience:
General Banking experience, preferably in a Private Bank Client Service role.
Solid knowledge of banking practices and associated regulatory requirements.
Solid knowledge of and adherence to the company's policies and procedures.
Strong verbal and written communication skills.
Willingness to speak/correspond to clients daily.
Ability to work under pressure and meet tight deadlines.
Eagerness to learn all roles within the whole team.
Ability to work with Relationship Management team, operations, compliance etc. focusing on working as "one bank".
Good understanding of the how the global financial and investment markets operate.
A financial qualification would be advantageous.
Tertiary education preferred.
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5910274
About Standard Chartered Bank
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