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The Client Lifecycle Intelligence and Care ('CLIC') department is the cross-business client management division of Global Banking and Investor Solutions ('GBIS'). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:
(KYC) KYC due diligence for both on-boarding and periodic reviews
(RRD) Management of client reference & regulatory data
(COO) Project management
The specific role is the APAC Head of KYC Control Tower reporting directly to the APAC Head of Cross-Business Client Management Group (CLIC).
The Control Tower team is responsible for:
Managing and reporting on KYC client status and KYC data controls related to KYC Periodic Review client population management;
Responsible for Management Information & Metrics team dedicated to CLIC/KYC teams
Reporting daily/weekly/monthly status of Reviews population of monthly anniversary date client files; reporting productivity and quality performance metrics; manage changes to population with detailed audit trail,
Work with the Global stakeholders to prepare the annual campaign of the periodic Asia reviews. Identify the scope to be delivered, allocate the reviews in the different country portfolios and manage any assignments and re-balancing between different portfolios. Monitor the Asia Reviews campaign throughout the year to ensure that the population that is due to be review in the current campaign is correctly captured.
Main Responsibilities and Accountabilities:
Manage a team of 5+ Production Control and Metrics & MI Reporting professionals in support of the CLIC/KYC group.
Manage workload and assignments, and overall deliverables and resource capacity of team.
Daily reporting on status of KYC files to business, Compliance and senior management.
Production of various metrics across entire perimeter of CLIC/KYC organization.
Serve as a subject matter expert and APAC escalation point for SG's local and global KYC procedures.
Providing technical support to the teams so that KYC is performed in an efficient, accurate and professional manner.
Have a strong understanding of the KYC Policy, Line of Business procedures and Template guidance documents staying abreast of the latest procedural / policy changes and working with the Policy team seeking clarifications on the relevant Policy impacting reporting and status tracking.
Liaising with and obtaining clarifications from Compliance.
Understanding, performing and complying with internal controls standards,
Understanding and demonstrating intelligent use of system tools and procedures.
Responding efficiently to "ad hoc" requests for assistance from business and KYC teams.
Manage multiple projects with timely delivery and regular stakeholder reporting.
Key Skill areas & Knowledge required:
Ability to raise relevant alert to sponsor and management
Result-driven behaviour to ensure assigned goals are achieved on time with optimal use of allocated resources
Ability to succeed in a highly dynamic, deadline-oriented environment
Ensure internal client requirements are properly addressed and client satisfaction on service offer is monitored
Ability to understand the big picture of initiatives in his/her portfolio
Good interpersonal skills
Demonstrate strong cooperation and team spirit and Ability to work with various stakeholders across the organization: KYC, Compliance, Audit, Front Office business lines.
Fully proficient in Microsoft Excel, ACCESS, PowerPoint
Strong analytical and problem solving skills
Knowledge of KYC activities, industry tools, workflows, AML/KYC regulations
Knowledge of the investment banking products and processes
Strong technical skills for development of management quality metric reports
Strong organizational skills, time management, ability to prioritize and multitask
Negotiation and leadership skills
Ability to embrace and lead change
Curiosity and critical sense
Good oral and written communication
Graduate degree in finance, business administration, economics or computer science
5+ years experience in KYC management in an investment bank
Experience of working in an international, multi-cultural organization
Internal Number: 5877983
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