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Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia. Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.
Within the Trade Support Unit (TSU) of the OPER/CMP (Capital Market Principal) Department, the TSU COO Transformation is responsible of facilitating TSU transformation by driving transversal projects within TSU. In this context, you will be responsible of the following objectives:
Set up new management KPI tools for TSU
Collect the needs of TSU in terms of monitoring the performance, quality and risk indicators related to transactions booked in the information system
Be innovative and open to new technologies to create the tools of tomorrow
Lead the project implementation and delivery of the tool
Analyze TSU functional KPIs and deliver action plan
Identify the root cause of issues
formalize action plan and implement with the objective to meet KPI requirement
Develop best practices for how to share knowledge across TSU functions
Contribute to OPER strategic transformation projects
Being the point of entry TSU
Strategic data analysis and management (KPIs, alerts) to identify potential problems and conceptualize solutions (include the use of innovative technology if needed)
Be responsible for the implementation of these projects
Ensure the progress of the projects are on track
Manage the TSU transformation projects/topics
Collect the needs of different TSU functions/teams
Prioritize transformation topics by considering the costs and benefits and functional needs
Track budget consumption in partnership with ITEC/project managers if necessary
Focus on value and return on investment and anticipate potential risks
Management relationships with Front Office, and other stakeholders
Organize/participate and lead the governances with business lines (deliver operating performance indicators and activity reports, track execution of actions, and communication on delivery)
Establish partners priorities
Regular interaction with stakeholders and partners (client focus and problem-solving mentality)
Link between business lines and TSU functions
To be the point of entry on the projects of TSU
Coordinate with different stakeholders (ITEC, Front Office, Risk Management Department, Finance Department and other teams within Operation Department
Assess the main impacts of projects on the TSU functions and find a solution as needed
Conduct initial analysis during the study phase
Identify inefficient and operationally risky process within TSU by working closely with TSU managers
Conduct and perform process review in order to achieve simplification and automation
Identify process gaps and implement process re-engineering to streamline the process
Contributes to address the needs of clients and stakeholders
Develop long-term relationship with stakeholders
Listens to clients, internal stakeholders and colleagues to understand and anticipate their needs
Strives to satisfy client and internal stakeholders' needs while taking into account the risks. Demonstrates operational risk awareness and analysis capabilities.
Cooperation between colleagues and stakeholders
Focuses on the team's interest as well as stakeholders' need to deliver collective success
Shares views and expertise by demonstrating open mindset, especially to interact between Front, Middle and Back-office teams and be the entry point for stakeholders
Proactively and constructively manages conflicts
Propose new ideas and solutions on identified problems or existing processes for the purpose of continuous improvement
Be open to new technologies in the solutions and projects on which he / she involves
Driving change by proactively contributing to the change process and addressing new constraints
Acts with courage, taking into account of impact analysis and potential risk
Makes decisions as part of the responsibilities in managing priorities
Strong awareness to risks
Strives for a high level of performance.
Support the Group's vision and strategy in the Operation Department
Embodying the Group's values by honoring commitments, fostering a climate of mutual trust and collaborate with stakeholders from different environments and cultures
Listen and demonstrate emotional intelligence to stakeholders
Strives to develop skills and knowledge
Internal Number: 5877957
About SOCIETE GENERALE
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