CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Environment People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different
Mission Description of the Business Line or Department
GTS is a transversal team providing IT infrastructure support across GBIS Summary of the Key purposes of the role
To work in a fast-paced pressurised environment taking an active role in providing support & services to our clients in the UK and some regional offices in EMEA
To be a troubleshooting expert, with knowledge of Windows, Citrix, ITIL and MS Office
Act as the point of contact for incidents and requests related to infrastructure related services
Ensure case SLA's and targets are met, improve processes and look to take a proactive attitude.
Working alongside other user support teams in the UK and liaising with our counterparts in other SG locations worldwide
Summary of responsabilities
Tradefloor/Desktop Support for day to day user incidents & requests ensuring courteous, timely, and effective resolution of end user issues
Install, configure, maintain and support PC hardware and software for end users computing environment
Support/troubleshoot vendor and in-house developed applications including market data and trading apps (both real-time and corporate)
Case Management: Ensuring Incidents and Requests are managed following the ITIL framework
Liaise with 3rd line support teams to ensure prompt case resolution
Ensuring SLT (Service Level Targets) are met
Following IT Security Guidelines
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues.
Management / Participation required for projects
Co-operate with different business lines in ensuring direct requests are dealt with efficiently and escalated to the line manager where required
Ensure the process for communication regarding maintenance and outages to our clients are followe
Creating and updating of technical documentation and user guide
Level of Autonomy and Authority
A bility to act independently and work within a team as per the scope of the role
Minimum of 2 years in a Trade Floor/Banking experience (Essential)
Minimum of 2 years relevant desktop support experience
Windows Infrastructure fundamental knowledge and troubleshooting: server, network, Active Directory, DNS, DHCP
Windows 7 and Windows 10 troubleshooting skills (Advanced level)
Outlook client troubleshooting skills (Advanced level)
MS Office 2007-2016 troubleshooting skills (Advanced level)
Market data expert: applications including but not limited Reuters Eikon, Bloomberg, Datastream Installation & troubleshooting
Experience supporting vendor and in-house developed trading applications.
Citrix client troubleshooting skills
Skype for Business troubleshooting skills (Advanced)
Internet explorer and Google Chrome troubleshooting skills
VPN and remote working support experience
Other (Essential): - Highly motivated, energetic with great communication skills - Client/Customer focused - Ability to handle multiple calls/tasks in fast paced environment
Service Now - Case management experience
Evolution If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.
Internal Number: 5874771
About SOCIETE GENERALE Corporate & Investment Banking
eFinancialCareers is a career site specializing in financial services.