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Client Services Officer - Global Trade & Receivables Finance - Hang Seng Bank (HK)
Hang Seng Bank Limited
May 15, 2019
A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Client Services Officer (Bills Operation) Commercial Banking â€" Global Trade and Receivables Finance
Hang Sengâ€™s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Client Services Officer (Bills Operation). Principal responsibilities
Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
Maintain cordial relationship with customers and identify potential financial needs
Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
Execute all operational and control guidelines/procedures with full compliance.
Associate Degree / Higher Diploma or above
Minimum 2 yearsâ€™ bills operation experience, preferably in bills checkerâ€™s role
Good knowledge of Trade and/or Receivables Finance
Good communication and analytical skills, with self-motivation and ability to work under pressure
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Internal Number: 5872318
About Hang Seng Bank Limited
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