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The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank's proprietary and multi-dealer electronic trading platforms. This area of the IB is one in significant spotlight due to the recent inception of JP Morgan Markets (a one stop shop for all client trading needs). This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include On-Boarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.
As a member of the team, main responsibilities will include:
Onboarding clients and users onto various e-Trading platforms (internal and vendor)
Validation and Reconciliation of trades executed via e-Trading platforms
Attend to ad-hoc queries requests from sales and clients
Attend to system access and connectivity issues
Provide Training / Demo of JPM in-house e-Trading platforms (MDP, MDC, JPMM etc)
Participate in regional and global projects with focus on process improvements.
Help maintain our onboarding queues to meet SLAs determined by the business
Generate weekly MIS to provide to front office in regards to number of queries, new onboards, and trainings
Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client.
Knowledge and Skills:
Candidates with experience in sales middle office or client service roles are preferred
Minimum 4+ years working experience preferably in the eCommerce space
Proactive and willing to drive new initiatives and changes
Good analytical skills, due diligent and attention to detail
Excellent interpersonal skills, good attitude, and strong communication / presentation skills
Able to multi-task and work in a very fast-paced and stressful environment
Strong attention to detail
Strong communication skills both with internal and external parties
Strong team player
Able to work in a high pressure environment
Process oriented, conscientious and methodical
Knowledge on how to effectively service clients
Knowledge of the FX business a plus
Internal Number: 5871444
About J.P. Morgan
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