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Serves in a relationship management role in the payments area
Develop significant payments expertise on industry trends, competitor services/offerings and client environment
Research client issues pertaining to payments and bring to resolution
Conduct frequent and regular check-ins with clients, ensuring their continued satisfaction and strategic alignment and engagement
Provide clients with industry expertise sharing payments related trends and their potential impact on the client
Attend industry events and conferences to remain visible in the market and remain current on industry trends
Independently develops the strategic plan formanaging and growing existing client relationships, with a focus on revenueretention
Identifies opportunities to evolve client businessfor incremental account growth
Serves as the ultimate escalation point for clientsatisfaction
Work closely with business development teams toensure relationship management strategy is executed by account management andclient service teams
Keep abreast of client account activity occurringthroughout the firm and often serve as the ultimate escalation point for clientsatisfaction
May work with other Relationship Managers and/ormarshal firm-wide resources (marketing, legal, compliance, etc.) to ensureclient needs are being addressed and to proactively inform clients of industrydevelopments or firm thought leadership
Ensures client onboarding and/or risk managementactivities are conducted and captured (KYC, BAC, etc.)
In some regional/local markets may managerelationships with regulators directly
Provide guidance to less experienced RelationshipManagers as needed
Bachelors degree or the equivalent combination ofeducation and experience is required
7-10 years of total work experience preferred
Financial Services experience with a particularclient type or product (Hedge, Pension, etc.) preferred
Relationship Management, Client Services or AccountManagement experience is required
Applicable local/regional licenses orcertifications as required by the business
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: China-Beijing-Beijing Job: Sales/Marketing Internal Jobcode: 70058 Organization: TS REL MGMT AND BUS DEV-HR07024 Requisition Number: 1905774
Internal Number: 5870169
About BNY Mellon
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