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Link Asset Services Ireland provides financial outsourcing services to a wide range of institutional, corporate and financial clients worldwide offering a range of services comprising corporate solutions, treasury solutions, debt solutions, shareholder solutions, fund solutions and private client solutions
Link Asset Services are looking for a highly motivated individual to join their Payment Services Team with responsibility for payment services activity across a portfolio of clients. The successful applicant will be responsible for ensuring the timely and accurate performance of these services in compliance with all regulatory requirements, best practice, good corporate governance and company policies and procedures.
Accountabilities and main responsibilities
Ensure all payment instructions received from clients are processed correctly through the various payment systems on a daily basis and within agreed bank cut-off times.
Ensure all Direct Debits are processed and SEPA requirements are met within the required cut-off times
Liaise with internal and external stakeholders on payment related queries.
Investigation and resolution of non-payments.
Perform requested payment analysis to include research of overpayments, misapplied, or unidentified payments and insufficient funds.
Deliver quality customer care with a view to reaching management and customer service expectations.
Develop strong working relationships locally and with colleagues in other locations to ensure that a seamless and best in class service is maintained by the unit.
Adhere to systems, controls and procedures that are in place and used by the team, clients and Link Asset Services.
Assist in the documentation and maintenance of clearly defined departmental procedures for all functions performed in his/her respective area.
Promptly dealing with queries on the day to day operations while keeping operational risks to a minimum.
Contribute positively towards team and department goals and deadlines and performing other duties and special projects as assigned.
Perform requested payment analysis to include research of overpayments, misapplied, or unidentified payments and insufficient funds
Proficiency in MS Office is required.
A background in Financial Services is required.
A third level Financial or Treasury qualification is an advantage
Minimum of 2 years' payments experience is required.
Experience of direct debit processing is an advantage.
Strong attention to detail and accuracy.
Ability to prioritise and manage multiple tasks
Good customer services focus with an ability to work independently and as part of a team.
Good interpersonal skills with an ability to communicate effectively (both written & oral) at all levels.
Good organizational and time management skills with the ability to meet tight deadlines.
Exhibit a degree of reliability and flexibility and a positive attitude and can be counted on to participate as required.
- Leadership & performance
- Results focused
- Innovation, change & continuous improvement
- Team working
- Technical awareness
- Regulatory awareness
- Commercial awareness
- Customer service
Internal Number: 5869948
About Link Asset Services
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