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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Perform daily Pre & Post-Application verification involving, review and verification of ID and Income documents, Employment Verification etc in accordance to the Group Verification standards for Applications referred through SAS alerts, Credit /Sales referrals, Payments Defaults and MOBs etc.
Support daily FRM activities such as; responses to Internal (FRSC team, Operations, CEPG) and external stakeholders Law Enforcement Agencies, Schemes such as Visa /MasterCard, and support to manage Customer related complaints and disputes
Investigation Support: OTT & Phishing scams, Cheque, Business Banking related, liaise with LE on Police order, and assist in compilation of documents and ad-hoc support
MIS /Documentation: Keep the DOI up to date, ensure Daily MIS related to FRM team day today tasks i.e., Pre & Post Booking Application review, findings, action, Fraud reporting to schemes, investigation reports related to Lost/stolen & Skimming cases, Phishing scams, Fraud incidences etc
Ad hoc reporting and other duties assigned by Senior Manager, CB- Credit & Fraud control from time to time.
Co-supervision and training of new/existing staff on new products and guidelines under the purview of Application Verification (All retail lending products)
Active engagement during team meetings and discussions to drive overall FRM unit efficiency and contribute towards resolution of problems
Support FRM training initiatives by contributing to the development of the trainings decks, case studies, best practices etc.
Ensure clear and concise communication with all of the stakeholders to minimize complaints from internal and external stakeholders/ customers on FRM related activities
Ensure compliance with the Group's Credit/ Fraud policy standards and regulatory requirements, including those pertaining to AML/KYC and Bank's Code of Conduct guidelines
Ensure compliance to Fraud related to Surveillance and Screening and adherence to CST requirements
Our Ideal Candidate
Timely and accurate output/service to support good portfolio quality, TAT, and minimize portfolio related losses/impairments
Deliver timely and accurately on agreed tasks, demonstrate ability to contribute to overall team objectives with keenness to learn and take on responsibilities
Compliance to all of the Group policies and guidelines, no adverse audit comments
Apply now to join the Bank for those with big career ambitions.
Internal Number: 5865755
About Standard Chartered Bank
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