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London City based Investment Bank seek an Application Support Analyst, Production Support for the Algo Desk supporting OMS's Fidessa, FlexTrade. This is a Front Office role and you will have experience of European equities markets and microstructure as well as strong knowledge of front office cash sales trading work flow. You shall have good communication skills both verbally and written and confident in working with senior stakeholders across front office. Strong problem solving and analytical skills and the ability to work well under pressure will be essential for this role. You will have good knowledge of ITIL & Agile tools and processes (e.g. Remedy, JIRA and Confluence) for Incident/Change/Problem management. You'll provide business-facing support for Equities Trading and downstream platforms. You will be supporting key cash execution platforms including Fidessa, FlexTrade and other internal systems. Working directly with the Front Office and handling business stakeholders, you will collaborate with Developers and global operation teams on strategic projects across regions, including capacity and performance management, infrastructure upgrades. BCP/DR events and audit and regulatory requests. Development delivery will be part of the opportunities available and you will be actively involved in Agile, both Kanban and scrum sprints. In this role you will provide Level 1 support for production systems being part of a follow-the-sun model as well as to manage incidents and update key stakeholders. A big part of the role will be change management; while being a part of the Global team, with a focus on EU Equities Algorithmic trading you will develop functional and technical understanding of the existing Algos in use, interface with business and product team directly on projects. You will formulate and document best practice Electronic Execution support framework
Internal Number: 5855721
About Morgan Philips
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