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Morgan Stanley ("MS") is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management, and Asset Management. Wealth Management provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit & lending, deposits & cash management, annuities, insurance, retirement and trust services.
The Digital team defines the online and mobile customer experience for Morgan Stanley clients and advisors. As a part of the Digital team, the Authentication & Security Product Manager will be responsible for driving Authentication & Security as a product. To successfully implement leading technology to protect Morgan Stanley Online and Mobile platforms and clients, the Product Manager will set direction, craft requirements and experience with users and partners, prepare user training and service documents, identify risks and improve controls, continually improve the platform and drive adoption. The right candidate will have excellent organizational, interpersonal and communication skills and be able to interact with all levels of the firm
Responsibilities will include: This role will offer broad exposure to the authentication technologies, key online and mobile controls, and wealth management and banking applications. The main responsibilities for this role will be to iteratively grow the product capabilities and advocate their adoption
Facilitate business analysis and ensure on-time delivery of complex projects spanning authentication & security. For key projects, prepare presentations and management briefings.
Oversee or prepare RFPs for core vendor relationships and technology
Perform Digital platform risk and control analysis to shape design, user experience and sustainable robust controls.
Develop Business Requirement Documents and Use Cases for Online and Mobile platforms and work closely with Technology and Operations to oversee project implementation
Collaborate with internal stakeholders including Technology, Risk, Banking product, Operational Risk, Operations, Cyber, Communications, Legal, Compliance, Fraud Operations & AML to understand business requirements, information technology standards, information security policies, and other considerations that influence how identity and access solutions and services should perform
Manage a project from requirements through to implementation, including content ownership, notifications, UX coordination, testing, developing communications plan, develop a rollout strategy to clients and release to production as well as coordinate with stakeholders.
Conduct competitive analysis and work with external peers/partners to understand threat landscape and trends
Manage vendor and internal partner relationships, software assessments and occasionally represent Morgan Stanley in legal matters/arbitrations related to online activity and usage
At times, directly or indirectly lead teams or supervise staff and work product delivery
Skills and Experience Required:
Bachelor's degree in Computer Science, Engineering, Mathematics or related field is required.
8+ years' experience in full lifecycle projects - ownership and defining and executing all phases
Ability to independently drive projects to completion and ability to manage multiple competing priorities in a demanding environment.
Demonstrated experience creating, authoring and owning Business Requirement Documents and Use Cases for Online and Mobile platforms
Prior experience supporting product initiatives involving multiple systems and processes, working through technical, operational, legal and business issues.
Prior experience in Wealth Management systems and projects; FinTech, Online or Mobile products; self-directed and robo-advisor platforms; managing Online Security for a digital bank/wealth manager; Control improvement or Remediation projects
Understanding of digital security systems and vendors
Able to balance a risk versus control versus client experience mindset
Ability to develop and nurture both internal and external relationships
Excellent written and verbal communication skills
Self-starter with ability to manager multiple competing priorities in a demanding environment
Thought-leader - strong familiarity with industry trends and best practices, and a perspective on how to advance the current state-of-play.
Keen intellect - ability to gather, analyze and synthesize a significant amount of information, and turn it into a compelling product vision.
Strong Microsoft Office Skills (Excel, PowerPoint, Word).
Familiarity with JIRA, JIVE, Sharepoint, HP ALM Additional Requirement:
Role may require approximately 10% travel for corporate and sponsored events
Internal Number: 5688211
About Morgan Stanley USA
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