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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high caliber professional to join our team as Manager, Operational Management .
Lead the development of service excellence standards, framework and delivery to drive customer advocacy from Insurance Operation perspective
Ensure alignment with business strategy to deliver our strategic intent and business goals
Implement changes or initiatives as required by Group Insurance, HSBC and Strategic Partners
Support and manage Daily Operational Activities
Ensure agile operating model from capacity perspective in accommodating business demand and unexpected volume spike
Implement and maintain robust issue, complaint, operational risk reporting management
Oversee the responsible operational areas including support in the escalation and resolution of any issues identified
Ensure compliance of Hong Kong Insurance and regulators with requirements relating to Business Continuity Plans, outsourcing management and other cross business line operational activities
Ensure other HSBC Departments, for example Information Technology, to provide effective support to outsourced operations and business initiatives
Management of outsourced relationships, ORSO administration
Educated to undergraduate or post-graduate degree level in Business Administration, Operations, Information Technology or a related field
Proven and progressive experience preferably incorporting business operations management principles, including service quality, business control and continuous improvement activities
Excellent understanding of quality assurance, control, metrics and continuous improvement
Strong analytical skills to understand to translate, simplify and proritize the requirement as well as root cause analysis for remedial actions or preventive measures.
Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organisation.
Understand and interpret complex business and Hong Kong Insurance requirements, including regulatory requirements
Ability to work within an environment of different cultures.
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.