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Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Implementation Manager.
Reporting to the Director of Customer Intelligence, this role will participate in various Global, Regional and Local project roll-outs in Commercial Banking frontline, with focus on facilitating sales development via the use of Commercial Banking Actionable Intelligence platform
The role will involve engaging stakeholders from various parts of Commercial Banking with the objective to implement Commercial Banking AI tools, triggers and processes in every Commercial Banking site
Project manage various internal workgroups or workstreams related to trigger development or platform development. Coordinate workgroup meetings, manage individual project plans, set milestones, monitor progress, escalate risks and issues
Support project tracking and reporting into wider Programme of Works for Customer Intelligence, on Global, Regional and Local levels across the business, covering platform enhancements and trigger implementation
Facilitate internal communications. Coordinate and cascade messages to Regional and Local Implementation teams. Organize, host, provide secretariat support to team meetings
Support internal governance, to ensure internal approval processes are followed and proper audit logs or documentations are maintained according to HSBC internal guidelines
Support Incident Management, including organizing incident meetings, documentations, communications to frontlines, tracking short-term and long-term solutions
Prepare email communications, presentations and reference materials to support effective external communication with end-users and stakeholders
University degree in business or related discipline
Good knowledge of Commercial Banking products, processes and operations
Highly organized with good project management skills. Experience in using JIRA or Confluence are not required but would be a plus
Proficiency in Microsoft PowerPoint and Excel
Strong communication and interpersonal skills, capable of hosting meetings and delivering effective presentations independently
Highly self-motivated and able to work independently
Fluent written and spoken English
Other language skills would be an advantage
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5678925
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