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Directly Responsible for entire operations within Tax Services department in Poland servicing clients form EMEA location. The department consists of almost 100 employees, therefore the head of the department should display strong leadership skills, managerial skills, ability to run large scale operations, strong change management as well as client servicing skills. Relevant industry experience is an asset.
Develop and build up a strong relationship with internal and external clients.
Assume senior managerial oversight of all operations conducted by the assigned team(s) in Poland.
Ensure sufficiently trained staff is available to service the client/s and deliver quality service.
Assume responsibility for the implementation of client specific, global and local projects (new business development review, planning & roll out).
Conduct Performance appraisals and objective setting.
Provide timely updates on issues and carry out necessary corrective actions.
Manage on-going relationships with the goal of meeting / exceeding service delivery standards.
Work to broaden scope of services in Poland to support overall European strategy.
Represent State Street by serving on internal and external committees and industry associations.
Evaluate current methods and strategies. Communicate and manage implementation of changes and improvements.
Responsible for execution of overall business plan in assigned areas.
Responsible for the direction and development of subordinate managers at all levels as well as junior staff.
Resolve employee complaints and escalations.
Evaluate subordinate managerial performance.
Continually review the Operating Environment & implement improvements where necessary
Maintain open lines of communication and ensure that regular team and 1:1 meetings are conducted across your organization
8+ years of managerial experience (operations and financial services)
Experience in managing large teams and operations servicing multiple clients a must
Fluency in oral and written English is must
Strong time management and communication skills both written and verbal. Ability to effectively communicate on all levels.
Ability to work under pressure to meet varying deadlines and work volumes
Strong management and leadership skills and the ability to work in a team environment
Strong project management skills or experience
Confident in making decisions autonomously and taking initiative
Internal Number: 5640932
About State Street UK
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