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Purpose and Function: Charles River Development is rapidly growing our Software-as-a-Service platform. We are looking for hands-on, well rounded IT professionals for our growing Infrastructure Operations build team. This team is responsible for provisioning, integrating, and daily operation of critical systems used to support our clients' Production, Disaster Recovery, and Test environments. We offer an opportunity for talented and driven individuals to get on board with an organization that values personal initiative and growth.
Play a key role with network and security daily operations, including network troubleshooting, firewall changes, security auditing, and vulnerability management.
Work with senior network and security engineers to implement large-scale improvement projects, including the deployment of new tools and services.
Assist with onboarding new clients, including environment provisioning, customer connectivity, service integration, and security configuration.
Provide production infrastructure support for our large and complex base of live clients.
Manage, monitor, and troubleshooting systems with strong focus on continuous improvement.
Write basic SQL queries to perform light database administrative tasks.
Support third party infrastructure applications and services, such as Citrix XenApp, file transfer, and job scheduling.
Adhere to CRD technical standards, policies, and procedures.
Collaborate with business and software teams to create/streamline/automate support processes.
Have a deep appreciation of why IT security is important to our company and our customers.
Participate in incident response and troubleshooting efforts as issues arise.
Participate in periodic weekend maintenance rotation.
Operational experience on an infrastructure/systems administration team supporting mission critical production systems.
Experience building and delivering IT systems with a high degree of quality.
General exposure to firewalls, switches, routers, and other networking devices.