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Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Manager, Process Engineering.
The Commercial Banking Process Engineering team is an integral part of the Commercial Banking Chief Operating Office and is responsible for overseeing the delivery of Commercial Banking's process improvement objectives in line with the Global Commercial Banking Strategic Business Outlook. The team support end to end reviews of processes alongside identifying and defining improvements and delivering automation solutions such as robotics so that Commercial Banking can provide a market leading service to our customers. The team has a high degree of exposure to Senior Management at a Global, Regional and Country level and works collectively with them to identify and resolve business problems and maximize business opportunities.
Responsible for mapping processes end to end, including client touch points, processing including activities completed by HOST, Products, Functions and data storage
Designs and oversees the delivery of improvement programs or projects to reengineer processes where required, and deliver business performance improvement
Accountable to complete process mapping initiatives to improve processing efficiencies which may also involve managing re engineering initiatives, work flow management and automation enhancement
Continuously drives capability build of the Process Engineering Practice, through organizing and hosting community events, sharing relevant articles, studies, ideas, ensuring regular development and sharing of case studies
Demonstrates financial acumen to provide analysis of metrics and measures to quantify the impact of improvement initiatives and prepare a business case quantifying the impact or benefits of process automation
Acts as a role model to foster a culture of continuous improvement and disseminate best practice process engineering practices across the wider Commercial Banking team
Ensures adoption of relevant tools, frameworks and methodologies thus driving a common high performance approach
Strong knowledge and experience of process mapping, process design and process reengineering
Good knowledge of Commercial bank's business model, the customer proposition, the channels and operations and the key financial performance drivers
Experience or exposure to Commercial Banking operations advantageous
Proven experience of designing and embedding operational process improvements
Strong analytical background and proven ability in analytical rigor
Industry recognized technical certifications such as Six Sigma green or black belt preferred but not essential
Demonstrable experience in workshop facilitation and stakeholder management at all levels of the organisation
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5625425
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