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Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24- hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in more than 60 countries and territories worldwide. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets. Role Reporting to the Asia Head of Prime Finance Client Service, the Client Service Integration Manager will manage the on-boarding of hedge fund and institutional clients to the Prime Finance platform. The role involves partnering closely with Prime Finance Sales and engaging with clients to gather all business requirements once a new mandate has been won. The Client Service Integration Manager will project manage the integration workflow, often handling multiple cases simultaneously, working with various HSBC teams including, but not limited to; Legal, IT, Operations, Trading, Margin and Risk to set the client up in an efficient and timely manner. The role will require facing off against clients at all levels (including but not limited to CEOs, COOs and Head of Operations), to provide regular on-boarding updates and manage expectations while working towards an agreed go-live date.
The Client Service Integration Manager is expected to contribute to the profitability and growth of the Prime Finance client base by delivering an excellent first client experience. Often benchmarked against other banks, a timely and efficient on-boarding will allow the relationship to be monetised early. The Client Service Integration Manager should have a detailed knowledge of the Prime platform and product offering, understand HSBC capabilities, legal and regulatory requirements and ask the right questions to determine the scope of products and services appropriate for the client.
Manage the client on-boarding process for Prime Finance, acting as a single point of contact for clients.
Aim to on-board the client within 4-6 weeks and leave a positive first impression.
Develop strong and productive relationships with the client at all levels of the organisation, ensuring current and future business requirements are understood and satisfied.
Navigate the firm and build internal/external network of contacts to resolve issues that arise as part of the client integration process.
Have a detailed knowledge and understanding of the Prime legal agreements and regulatory requirements needed to on-board clients and stay abreast of market changes and adapt accordingly as they occur.
Proactively manage their own workflow which may involve multiple simultaneous client on-boarding projects and provide regular progress updates to Asia Head of Prime Finance Client Service in addition to other senior stakeholders.
Have detailed understanding of Know your Client (KYC), AML and regulatory affairs affecting the firm and its clients.
Identify opportunities to cross sell the firm during the client on-boarding process - know the firms capabilities especially around execution and associated hedge fund services.
Provide exceptional 'added value' service to clients and utilise industry knowledge to be able to act in a consultancy capacity to new clients.
Generate ideas and contribute to the enhancement of our products, platform and services to meet client requirements and generate revenue opportunities.
This is a front office UK certified / HKMA registered role.
The candidate will ideally already hold the necessary qualifications, and if not, would be expected to pass the relevant exams within the allotted timeframes.
The ideal candidate will have current Equity Prime Finance experience, preferably within a front office Client Service Integration/Transition role.
Candidates are expected to be highly organised with excellent communication skills, demonstrate an ability to work independently to deadlines and prioritise effectively in a fast moving environment.
Role requires a detail oriented, process driven approach and ability to co-ordinate and effectively manage multiple projects simultaneously.
Experience working in Asia and knowledge of the regional markets and regulatory environment is a plus.
Fluency in Mandarin and Cantonese is preferred.
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5625345
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