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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high caliber professional to join our team as Global Head of Transformation and Process .
Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.
Support regional / business / function leadership in managing and leading change in region/country/ business / function through deployment of priority programmes and provide inputs in strategic change planning, customer journey mapping and end-to-end process streamlining.
Defines the shape and structure in developing the programme plan (which could be multi-country or cross business); reviews and refines resource requirements and engages with stakeholders to create buy-in for the plan
Actively manages and co-ordinates the programme roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
Obtain buy-in from and influences executive management and stakeholders for all key programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans
Provide key inputs in the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies in the process establishing credibility for the Transformation team
Promote adherence to process design standards and artefacts and ensure that all key design dimensions are addressed
Maintain a Process & Customer Journey library for the "gold" process design created via streamlining and customer journey improvements
Build collaboration between Transformation teams, sharing good change ideas and ensuring Transformation work is recognised within markets and business/ function areas
Oversees the tracking of strategic programme risks/issues/dependencies, assesses the impact on the benefit realisation for the programme and takes action to minimise impact
Degree in related field in insurance/ financial services at regional/ global level
Good working knowledge of functional area in an operational or consulting capacity
Demonstrated ability to create and drive large-scale programmatic change in large organisations
Strong intimate knowledge of our Business Partner's business model -i.e. the customer proposition, the channels and operations, and the key financial performance drivers.
Proven experience of positive, challenging interactions with Senior Executives across the group
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Successful experience in developing and retaining critical talent and building an effective leadership tea
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCTCL
Internal Number: 5625273
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