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If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Sales Quality Implementation Manager .
Identify sales compliance and quality fulfillment gaps on sales practices through sales quality checking on retail banking and wealth products
Liaise and reinforce with sales leaders and sales staff to recommend remedial and improvement actions to close the gaps in sales process fulfillment and selling practices.
Support sales leaders and sales staff to implement recommended improvement actions on sales quality by external regulators and internal standards.
Facilitate and provide logistics support on training and reinforcement workshops on quality assurance to sales leaders and sales staff
Implement development and enhancement of control measures to ensure uniform application of the sales process
Identify inappropriate sales practices and improper plan recommendations to customer through regular post-sales cases review and customer feedback mechanism
Master production and maintenance of management information reports
University degree in an appropriate discipline or equivalent
Valid Insurance license and registration as a Relevant Individual under Securities and Future Ordinance
Proven recent experience in providing information about retail banking or insurance and investments products and services that suit and fulfil customer's needs, with sales quality assurance monitoring or customer call back experience an advantage
Excellent people management skills and experience, with the proven ability to influence others and drive quality performance
High standard of written and verbal English, and good communication skills in Cantonese and Putonghua
Proficiency in the use of computer, including Microsoft Word, Excel and PowerPoint, and Chinese typing skills
When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than six months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".
You'll achieve more at HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5625235
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