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Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfill your potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Collector.
To contact customers for follow-up of overdue and overdrawn payments
To negotiate with customers and arrange repayment schedules
To handle customer's complaints, disputes & enquiries in relation to delinquent accounts
To liaise with other departments on matters arising from the delinquent accounts
To review account details and histories from collection and host computer systems
To record the collection progress in the collection systems and take follow-up action
To handle required maintenance entries
To achieve agreed productivity and recovery rate performance target
HKCEE holder with 5 years working experience in banking or 2 years working experience in Collection field
Is confident in handling telephone conversation with customers and possesses good interpersonal and negotiation skills
Has good command of Cantonese and English; proficiency in Putonghua will be an advantage
Has good analytical and problem-solving skills
Be self-motivated, able to work independently and achiever targets
Has basic PC knowledge
Would benefit from having worked in Commercial Banking Services or areas involving direct customer contact
Able to work at vary start/finish times as advised by Bank from time to time subject to business requirements
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5625231
eFinancialCareers is a career site specializing in financial services.