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About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Brief Description of the Organization CBNA is the primary legal entity for Citi, providing products and services to consumers, financial institutions and corporate clients around the world. In the past, Citi has provided most of its internal reporting on a business by business basis. With the changes in the regulatory environment, strong legal entity reporting and governance has become essential. This team is responsible for ensuring that CBNA has the appropriate governance and control infrastructure to meet the demand for legal entity planning, execution, information management and the ever-evolving regulatory environment.
Description of the Position
Responsible for supporting the Private Banker(s) to deliver quality solutions and services to the Private Bank client relationships. The level of support is determined by multiple factors as deemed appropriate by management, i.e. focus on the specific needs or the largest relationships in a Book(s), can be primary support to an MD Banker or a team of Bankers.
Protects the Bank and Clients by complying with relevant policies, procedures & country legal/regulatory requirements, and communicating risk to the Banker and Clients as appropriate.
Complies with banking policies and procedures ensuring operational integrity.
Has responsibility for identifying new sales opportunities and referring to the Banker to generate revenue.
Partner with Private Banker to help clients achieve wealth management objectives. Develop good understanding of client base to support Banker deepening of existing relationships.
Act as the primary back up to the Private Banker.
Actively participate in the management of the account and contact for clients.
Support the Banker in daily interaction with client base and collaboration with Service.
Initiate appropriate activities to ensure timely and complete response to clients and alert Banker to any delays or potential issues.
Facilitate client access to information relative to investments. Develop and prepare sales investment materials and prospect/client communications, (i.e. investment materials through website, prospectus, term sheets, webQQ, etc...)
Organize and collect information to assist the Private Banker with tasks (i.e. KYC/CRF, IOS, client presentations, fund & portfolio performance, and client inquiries).
Assist Banker in executing sales strategies and post-sales maintenance .Provide product performance, securities information, quotes and valuations to client, and coordinate with Service for execution of transaction / trade requests. Collaborate with Product Specialists and transaction support staff to implement client decisions.
Alert Banker of potential sales opportunities that surface from conversations with clients or analysis of client's accounts. Gather necessary information to analyze the client situation.
Keep apprised of product knowledge to identify potential cross sell opportunities in order to offer clients product alternatives and information to meet their specific needs. Apply knowledge of financial markets, core products and services, and CPB requirements when interacting with clients to effectively identify and meet their investment objectives.
Proactively monitor client's portfolios to identify under performing portfolios/funds/individual assets and recommend alternatives.
Support the Banker by proactively keeping prospects/clients updated on new product offerings and sending prospects/clients relevant product information (i.e.: market outlook materials, industry-specific research, etc...), which solidify and add value to the relationship.
Assist Banker with preparing for business trips/client visits, planning and execution by coordinating with Service/Lab/product specialists/Investment Counselors.
Assist Banker with preparations of Client Reviews & segmentation
Ensure compliance with all CPB policies and procedures in compliance with legal and regulatory requirements.
Onboarding: Serve as first reviewer on account opening to facilitate onboarding process. Apply in-depth understanding of documentation requirements, KYC policy, Suitability policy and legal and regulatory requirements to drive documentation.
Assist banker in obtaining information to respond to AML requests.
Coordinate information/resolutions for AML requests
Prepare AAM forms for Banker review and submittal
IOS: responsible for completing IOSs for account opening and new investments, including DRMR and call reports
Coordinate with KYC Support/KYC specialists in order to complete Member Demographics and CRF information (SOW, Financials, etc) required for full KYC/QA approval for all new accounts and new clients. May request guidance/assistance from Sales Support Rep on requirements and processes required for getting CRF approved
Prepare all documentation for any investment and Capital Markets products (including ISIN #'s, subscriptions,etc...), banking, loans MSBF or mortgages for client.
Submit requests for Capital Markets documentation, i.e. ISDA, ECP, Structured Notes Order Verification form, etc... for trading.
Track CNR by products and relationships, work with FINCON on follow up/errors
Obtain response and follow up with clients on corporate actions
Send LAPP requests to credit services to assign lending values to client holdings.
Follow up on responses, enter waivers as needed, on OneSource for Red portfolios.
Cover margin calls as needed with capital markets and banking side.
Assist banker with pricing approval requests from credit on spreads over loans.
Prepare cash flow reports / portfolio simulator when required; provide adhoc OS demand reports, DRC, as needed for particular clients to track performance.
Coordinate or obtain any document or information from any product specialist including Fiduciary, dealing with CBL & CSL
Update/Correct Lines of credits/trades
Series 7 & 66 (US locations) Bi-Lingual - (Spanish/English) PC proficiency, including WORD, EXCEL, PowerPoint and applicable internal systems. Bachelor's degree 2-4 years of client financial management experience, or high-net worth sales experience.
Personal Attributes: Strong client service, consulting and problem resolutions skills; ability to probe and listen to help clients clarify inquiries, problems and alternatives. Ability to gather and present data to evaluate and develop action steps. Client orientation and mindset, able to stay on top of client needs and initiate or prepare a timely response. Ability to manage client's expectations. Understands clients' overall situation, long-term objectives, and implements long-term strategies and comprehensive solutions with the team. Ability to work independently to support the client objectives. Resourcefulness to access and use appropriate resources to accomplish the work. Ability to respond to demands of work when confronted with change, ambiguity, adversity or other pressures. Ability to persuade and influence others, generates support, and build consensus. Strong interpersonal and communication skills, conveys ideas effectively in both oral and written forms. Strong commitment to the business and team.
Internal Number: 5503813
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