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Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfill your potential.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Vice President, Client Success.
As part of the sales and distribution unit within Peak and PayMe for Business, the Client Success team has a broad responsibility to enable our client merchants.
Defined as the ability to help merchants grow their business whether measured by revenue, online or app registration, market impact or recognition.
The role is designed to help clients leverage the tools and enablers offered by the PayMe suite of propositions, which will in turn generate engaged customer experiences for HSBC
Whilst the focus of the role will gravitate towards key high revenue potential clients and therefore corporates, probably on the more complex solutions, mPOS, mCommerce, eCommerce connectivity through APIs, Intelligent Commerce
the Client Success unit will also take a leadership position in defining more broadly how PayMe can deepen its merchant wallet share, as well as helping merchants expand their broader business. As such Client success will have ownership over execution oriented towards revenue generation on the PayMe reachable wallet, in particular.
Through engagement and support to frontline sales and service units within HSBC including through direct client and prospect contact, the Client Success role is intended to achieve some of the following PayMe for Business or Peak objectives.
To drive Merchant Usage such as how much through put of a merchant's B2C flow being directed to PayMe
Commercialisation of additional features or propositions to clients in regards to beyond core merchant payments, Intelligent Commerc, Insights, Loyalty, joint promotions, Ecosystem and how this flows through to revenue.
Engagement of PayMe Clients or prospects, through acting as a source of expert reference
Merchant Acquisition such as for key corporate clients
Degree Holder in any discipline.
Strong analytical skills, proficient in use of Microsoft Software Suite.
Product or Market knowledge a plus.
Ability to work in cross functional teams.
Strong communication skills
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5276204
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