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Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfill your potential.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior ORSO Operations Manager.
Delivers a good operational performance measured by cost, service levels, customer satisfaction through successful initiation and delivery of major changes programs which are fully comply with the MPF and ORSO Ordinance and Regulations.
Ensures all projects are delivered in accordance to the original designed and expected result and expected benefits to the company.
Manages the outsourced parties to ensure they can meet the agreed service level.
Provides and reviews guidelines and procedure and revised if needed.
Ensure consistent level of customer care throughout Retirement Benefits Operations to minimize complaints and compensation payments
Manage the HR issues relating to ORSO operations staff to ensure future business needs are fulfilled, staff are allocated and utilized in the most effective way and have the opportunity to develop careers with HSBC
Plans and manages the workload of the sub-teams to ensure efficient operations and overall quality are in accordance with company's policies, procedures and service standards. Oversees performance management cycle by setting objectives.
Identifies and recommends methods to improve operating efficiency and expense control through better workflow, Management Information Systems and automation enhancements.
Degree holder, experience in banking sector and complex project management
Good working knowledge of functional area in an operational or consulting capacity
Demonstrated ability to create and drive large scale programmatic change in large organisations
Excellent good communication and interpersonal skills
Good analytic ability and able to make sensible business judgment
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5276144
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