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Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Head of Life Operations.
Providing leadership and to manage the Life Insurance Operations supporting the HK Life Insurance business. The role holder is accountable for providing oversight over both onshore and offshore Operations and Contact Centre teams.
Designing and executing a strategy to drive operational excellence and the delivery of customer centric services.
Managing the delivery of insurance products and services to customers consistent with the business strategy, across all Life products for both HSBC Life (International) Limited (INHK) and Hang Seng Insurance Company Limited (HSIC).
Managing the relationship and reporting on the performance of internal and external service providers under agreed Service Level Agreements SLAs and Policy Level Agreements PLAs.
Guiding execution in conjunction with Transformation and Information Technology and implement new target operating model enabling Digital Insurance Operations.
Working closely with other business and functional teams, including Distribution, Customer & Underwriting, to ensure that customers receive the best in class customer service throughout the policy lifetime
Ensuring all internal and external regulations and guidelines are met and that processes are fully compliant with required HSBC standards.
Extensive operations experience in the new business and/or policy & customer servicing area of a significant Life insurance business
Industry knowledge, with particular strengths in Insurance operations, systems and organization
Well developed strategic, business and decision making skills
Track record of leading process re-engineering and change management, with the ability to seek out improvements to existing processes, consistent with industry best practice
Large transformation project experience
In-depth understanding of performance metrics and financial measures for Insurance operations
Sound understanding of distribution partners and market, for example branch network, customer segments, products offered and competitive market
Excellent communication skills and ability to manage multiple, i.e. internal and external stakeholders
Strong managerial, interpersonal and leadership skills
Track record of working in a matrix organisation, similar to that in HSBC
Strong sense of risk management
University Degree holder or above
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-HSBCPRL
Internal Number: 5276061
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