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Offers quality support to clients with moderately complex transactions and processes on a daily basis
Assists clients by responding to phone, email and other inquiries regarding company products, services and procedures
Responds to client questions on BNY Mellon product features and provides more advanced technical assistance
Investigates errors in client accounts and statements
Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures
Reviews daily open items to ensure proper follow-up and closure
Assists junior colleagues in resolving outstanding issues
Provides guidance to less experienced staff
Responsible for the quality and completion of own work
High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 1-2 years of total work experience preferred. Experience in financial services preferred.
Qualifications Experience in Financial Services is preferred. BNY Mellon is an Equal Employment Opportunity Employer.