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Role Description Candidate will be a critical member of the IPB CBORC team and will lead the Business Monitoring Unit to support the implementation and monitoring of key controls including:
Perform gap analysis and update business process and control procedures in line with the Regional Consumer Controls Procedures Manual (RCCPM), Global Mandate Controls and local requirements; conduct training and reinforcement of control policies to staff
Assess and validate controls through independent review and testing of activities carried out by sales teams; work with stakeholders to identify key risk areas and develop action plans, and provide support for the implementation of process enhancements and control improvements; preparation and presentation of BMU quarterly update to management team
Support the overall MCA Gold Copy implementation and Annual Risk Assessment (ARA) processes for the business, tracking the status and ensuring timely completion and monitoring of quarterly results; analyze MCA issues, trends and Operational Risks Indicators (ORIs) and work with the process owners to develop action plans to remediate weaknesses
Oversee and coordinate the use of electronic Departmental Control Functional Checklist (eDCFC) within the business including quarterly attestation, updating and performing gap analysis on the standard checklist with RCCPM updates and revisions
Work closely with various teams to identify issues and ensure relevant CAPs are captured in iCAPS with appropriate action plan and realistic target dates; track issues status, progress and timely completion
Support root cause analysis of material risk events and control breaks, facilitate the recommendation of actions plan to address gaps and mitigate related risks, and lessons learned
Participate in process enhancement initiatives/ad hoc projects relating to branch controls and processes
University degree or equivalent
Minimum of 8 years relevant experience in Consumer Banking
Good knowledge of core banking products and investments
Familiar with automated controls and able to identify key emergent risks in an increasingly digitized platform
Experience in Branch Control Functions is preferred
Clear and concise communication skills as the job requires candidate to establish/renew process and procedures
Detailed and good analytical skills
Good interpersonal skills as the job requires frequent communication with business seniors, sales teams and operations staff
Team management experience is preferred
Internal Number: 4675830
About Citibank NA
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