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J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.
Within the Corporate & Investment Bank, Investor Services (IS) is a global industry leader. The Custody business provides asset safekeeping, settlement and asset servicing to institutional clients in 100 markets. Our clients include the world's largest investment managers, pension plans, sovereign wealth funds, insurance companies, and other asset gatherers
The Investor Services Foreign Exchange Client Management Team is responsible for ensuring that Investor Services provides foreign exchange (FX) solutions and other market products to institutional investors on a global basis. The business provides all components of the products including execution, product management & development, technical sales and relationship management all underpinned with a focus of creating client solutions.
Within this team, you will be responsible for supporting the team in managing all aspects of the FX relationship for our custody clients. In addition to supporting the team in managing the existing clients, a key component of the role is monitoring service standards for each client to ensure the highest possible levels of client satisfaction, while focusing on creating client solutions.
Your responsibilities will include:
Support the team in managing top tier custody/ FX client relationships for the region
Support the team in identifying opportunities to enhance revenue to client and/ or J.P. Morgan by introducing different ideas and opportunities
Support the team in ensuring consistent and the highest quality of service standards for each relationship, developing appropriate metrics and management reporting.
Ensure relationships receive the optimal service levels for foreign exchange
Actin as initial point of contact for clients, with the expectation to develop deep relationships with client contacts over time at the middle management level
Support the team in retaining business in a highly competitive market environment
Support the team in providing clients with insight and perspective regarding industry trends and issues
Ensure internal systems and set ups for client relationship are correct and in line with contractual responsibilities.
To be successful, you will need:
A tertiary qualifications in a relevant discipline
At least two years of relevant experience in financial markets, with foreign exchange experience highly regarded
Strong interest and understanding of all aspects of foreign exchange, including trading, operations, compliance, legal and risk
Proven communication, presentation, sales and negotiation skills
Demonstrated problem solving, analytical and spreadsheet skills
Additional Japanese or Korean language skills preferred
Internal Number: 4669270
About J.P. Morgan
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