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Client Account Manager (Assistant Manager) - Banking & Capital Markets - Markets & Global Network - Hong Kong
Deloitte Touche Tohmatsu
October 9, 2018
About Deloitte China Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace.
The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.
Work you'll do:
Actively develop the account strategy and revenue plan with the Lead Client Service Partner (LCSP) and functional partners who are part of the leadership client service team. Where the account is part of a global account, actively liaise with the global account manager and support the local LCSP in the implementation of the global account service plan
Identify new Deloitte service offerings and propositions which would be of interest to the client
Develop a good working relationship with client's procurement and actively provide information and reporting on current engagements and total spend. Obtain information from procurement on the relative performance of Deloitte against our competitors.
Set up and manage the senior executive relationship action plans and client relationship maps
Maintain an understanding of the issues on the client's agenda and share information and key updates with the account team
Actively coordinate account team governance including meetings, agendas, actions, risks & issues and manage internal communication for the client relationship
Actively undertake effective reporting at executive and management levels, internally and externally
Monitor the pipeline of wins/losses and opportunities and keep the system accurate and up to date with the latest pursuit information
Provide the LCSP with support in the development of account revenue forecast and annual revenue plans
Provide proposal support on large and significant opportunities and coach the proposal team in using the right client language and positioning to increase bid success
Be the key client relationship contact for Hong Kong and direct enquiries and potential opportunities to SMEs within the firm
5 years + experience
Proven Account Management experience
Financial Services Industry knowledge, ideally Banking and Capital Markets
Proficient in Microsoft Excel and Powerpoint
Self-starter, independent thinker and resourceful
Very committed with a high level of drive, initiative and enthusiasm
Strong project management and project delivery experience
Strong people and networking skills
Ability to communicate, influence and present at all levels of business
Comfortable with working with both Deloitte partners and senior client contacts
Commercial awareness and understanding of different businesses
Ability to work within a team
Deloitte China refers to Deloitte Touche Tohmatsu in Hong Kong, Deloitte Touche Tohmatsu in Macau, Deloitte Touche Tohmatsu Certified Public Accountants LLP in the Chinese Mainland and their respective affiliates practising in Hong Kong, Macau and the Chinese Mainland.
Internal Number: 4657825
About Deloitte Touche Tohmatsu
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