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The Hub Contract Manager has additional responsibility to assure the effects are delivered and evidenced within cluster markets.
Performance Management · Facilitate the country partnership between the bank and the Supply Partner · Country point of escalation between the bank and the supply partner · Ensure governance model is in place for entire supply chain (excluding landlords) within country. Collaborate with GSCS to identify in-country supply chain optimisation opportunities and.recommend solutions which add value to the bank. · Responsible for managing country financial and commercial matters in alignment with contractual agreements. · Responsible for managing contractual implication of change requests including financial rebaselining · Drive implementation of periodic reviews. Analyse and validate Supply Partner monthly/quarterly governance reports. · Analyse performance data (inc. KPIs and Performance dashboards) and agree action plan for identified gaps. · Monitor contract financials (inc. invoice review and validation). Provide approvals for above IRL threshold requests. · Provide necessary validation for e-procurement aligning with agreed process for managing agent vendors and out of scope activity. · Conduct comprehensive periodic sampling (e.g. AL tracking) and review against deliverables · Perform sample testing of data underpinning key metrics. · Participate in material sub-contract reviews · Drive procurement process for managing agent vendors fulfilling requirements of the Vendor Management Framework · Interpret and disseminate bank policies, standards etc for Supply Partner where required. With Process and policy owners, evidence compliance with group policies, procedures and standards (VMF, GSSP, Data Security etc.). · Own process to identiy compliance gaps and track action plans to close gaps. Ensure compliance with NEW and Subcontractor on boarding obligations · Coordinate and request support from hub resources (workplace etc.) as required
Operational risk As a process owner for Contract Management Activity, the CM is designated as first or second line of defence under our Group Operational risk framework and as such is responsible for managing risks within the area of responsibility. Prescribed responsibilities include;. · Peridically check the effectiveness of controls performed by supply partners ensuring assurance mechanisms are firmly embedded · Ensure all material risks are identified, assessed, mitigated, monitored and reported · Ensure applicable external laws and regulations and internal policies, procedures, limits and other risk control requirements are implemented and complied with · Propose control enhancements to ensure that any known risks are controlled within acceptable boundaries and to consistent standards · Align business (or functional) strategy with risk appetite and seek to optimise the risk-return profile of the business · Set the right tone for the risk management culture of the team in internal communications and performance objectives Ensure that an effective program of control reviews and sample testing is embedded and that verifies that process(s) under Contract Manager's remit are operating as designed and controls are working effectively.
Future Focus: Experience in managing supply partners to delivery optimised performance at a country level.
Influencing Right Outcomes: Ability to work with the supply partner for the best outcome while making sure the supply partner remains compliant with policies and the contract. Ability to articulate and influence the supply partner towards expected performance.
People Skills: Excellent people skills, communication, team building, partnering techniques and mentoring skills are required.
Managing Change Needs clarity and ability to interpret and implement contractual change. Comfortable delivering change within a structured programme.
Role Modelling This role must exemplify the values of the bank and the partnership, influence behaviours and change. The assurance activity could if handled badly become a clip board exercise in checking the supply partner. This individual will have the maturity to act on behalf of SCB while working with the supply partner to deliver the contracts requirements.
Making it Happen This role is about on the ground engagement with the Supply Partner at a country level and must understand the service levels and be able to work with the supply partner to introduce solutions. Must have drive, energy, patience and an ability to get the best solution out of supply partners.
Business Acumen This role requires commercial and contractual savvy and a clear understanding of how Supply Partners deliver effect best. The advantages and pitfalls of output based, multi-service contracts and partnerships at a country level. Be commercially astute enough to identify and implement country contract variations with GSCS.
Supply Partner Management Experience in managing multi service real estate contracts at a country level. Experience of procurement methods and contractual terms and conditions relating to relevant services. Strong knowledge and experience of performance management of partnerships..
QUALIFICATIONS · Experience - Real Estate, Relationship Management or GS position 3+ years Preferred Qualifications (experience more important than qualifications): · Associate of an Institute of Purchasing and Supply, FM, Real Estate or similar related field. · Higher education qualification in Procurement, Real Estate or similar.
We are committed to releasing your full potential, allowing you to continue to make a positive contribution. This role could be the next step in your career journey.. Apply Now
Internal Number: 4636739
About Standard Chartered Bank
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