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About QNB QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Lean Transformation Associate, to meet the requirements of the expansion of its office in QNB - Qatar//Doha. QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
Role Description: The incumbent will be responsible for running and ensuring the success of Lean initiatives with a focus on delivering value to customer across business and support divisions within QNB Group. The incumbent will also be responsible to provide expertise on Lean/ Six Sigma/ Change Management standards and methodology within QNB Group :
Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within QNB Group
Ensure the success of end-to-end process improvement initiatives across business and support divisions
Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
Work closely with members of business and support divisions to jointly improve on relevant KPIs
Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
Report on progress on a regular basis for relevant projects
Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques within QNB Group
Assist in creating awareness within QNB Group for client orientation, quality and efficiency
Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
Assist in ensuring the transfer of new solutions or processes into ongoing operations within QNB Group
Interact with Head of Lean Transformation Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
Provide guidance and support to Lean Transformation Associates in the execution of their assignments
Use Lean and DMAIC methodologies to understand current processes
Identify defects and impact of defects on current processes
Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
Gather, collect, and prepare data related to operational excellence, reengineering and end-to-end process improvement initiatives
Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
Participate in testing, training, and writing of control plan documentation and process enhancements
Apply and implement industry best practices and standards within the execution of process improvement assignments
University degree (MBA preferred but not required) from leading academic institution with focus on business administration
10 years work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
Operational and project management experience including the lead of large company wide program deployments
Certified Six Sigma Black Belt experience and technical mastery
Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
Minimum of 5 years experience as lead instructor to train other Black Belts and/ or Green Belts
Experience in coaching Six Sigma projects from initiation to closure
Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
Strong knowledge of financial services from an operational and support perspective
Note: you will be required to attach the following: 1. Resume / CV 2. Passport-size photograph
Internal Number: 4634309
About Qatar National Bank (QNB)
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