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Work closely with the senior client operation manager to manage investor activities including on-boarding, transitions, in-species, etc. for all open and closed ended vehicles. This will include working alongside the senior members of the team as well as working independently to execute the business
Proactively manage and co-ordinate the set-up of legal documentation for institutional clients and distributors alike by ensuring on-going dialogue with the client and the relationship teams
Ensure that the operational and data requirements of the distribution business which rely on support of the client operations team are fully understood and the appropriate process is set-up to support the requirements
Maintain day-to-day interaction with the fund Transfer Agents and pro-actively look to improve and develop operational structure and dealing set-up of the fund by collaborating closely with the TAs. This will include the interaction with a broad range of functions including shareholder services, dealing, on-boarding, rebate processing, etc.
Pro-actively address and fully resolve investor dealing and fund related queries directed to the Client Operations team
Maintain first hand knowledge of corporate changes or fund launches/updates to understand the impact on fund investors and where required work with wider internal teams to update documentation and records
Co-ordinate or assist with tasks which fall under the teams purview as required including but not limited to:
Reviewing investor transactions, tracking sizeable fund flows, investigating and facilitating resolution of trade issues, assisting with transfers, approving fund trades as required
Maintaining rebate records and review, sign-off of monthly and quarterly rebate data
Managing fund investor communication issued through the administrator
Assist the Client Operations team members as required (e.g. implementation of new compliance/tax regulation)
Ensure the manager is kept fully apprised on status of day-to-day activity, projects and any issues and resolution of these issues
Work with the Senior Client Operations Manager to ensure procedure documents are maintained for all tasks performed by the team
Work with the Head of Client Operations or Senior Client Operations Manager on ad-hoc project as required
Experience in client support/service or fund administration in a similar type of role is essential,
Working knowledge of the fund industry either from an asset management or administrator perspective
Excellent communication skills at all levels and an ability to work within a close knit environment both at team and organisational level
Ability to work on own initiative and effectively prioritise to meet tight deadlines. The candidate will need to be able to demonstrate an ability to be able to multi-task and to be able to handle the various queries from administrators and colleagues.
Ability to demonstrate strong attention to detail and be able to apply it consistently
First rate written and oral communication skills, coupled with strong interpersonal skills and with the ability to think round issues to help find solutions.
Experience of data analysis via applications such as Excel and Salesforce would be advantageous