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The Fraud S&A team is responsible for the development of fraud risk strategy, analytics, and the fraud control framework for Barclaycard's US portfolio. The team is responsible for on-going strategy delivery and implementation which includes effective delivery of budgeted fraud losses and the delivery of an industry leading Point of Sale customer experience.
Overall purpose of role
The AVP Fraud Strategy Partner and Business Manager role is responsible for the effective oversight and end to end ownership of specific strategic initiatives on the Fraud change agenda, with specific focus on the partnership and business card portfolios. The AVP Fraud Strategy Partner and Business Manager will identify fraud save and customer experience opportunities, pinpoint a solution, and oversee the implementation of enhanced controls up to the point of anticipated benefit realization.
Oversee and maintain accountability for all aspects of assigned strategic initiatives, with specific attention to the partnership and business card portfolios.
Identify opportunities and initiate change to optimize all fraud tools and processes
Escalate identified risks which may result in unacceptable fraud controls and losses
Monitor fraud losses on a daily basis and take corrective action as required
Conduct defect reviews of high fraud loss cases to identify any gaps in Fraud strategy, and develop broad strategies to address the trend
Ensure accurate reporting of fraud performance and trends with recommended adjustments to controls and rules for assigned fraud loss types
Stakeholder Management and Leadership
Build collaborative working relationships across a number of functional teams including Technology, Customer Experience, and Operations to achieve objectives
Effectively communicate key issues and ideas to stakeholders in a concise and organized manner
Participate in relevant forums, providing concise feedback on progress, risk and issue management, financial tracking and best practice
Provide ad hoc analysis to support senior leadership decision-making
Decision-making and Problem Solving
Utilize fraud subject matter expertise to effectively identify fraud trends and risks due to process gaps, working with a broad group to remediate and mitigate loss
Assess fraud risk in all encountered situations and formulate an appropriate response to ensure Fraud operates in control and meets loss objectives
Create innovative solutions to satisfy business requirements with supporting analysis where required
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Aptitude for data-driven decision making with a history of driving improvement and efficiency using data and technology
Ability to see the 'whole picture' and recognize the impact and opportunities of activities across the organization
Superior verbal and written communication abilities
Ability to work with others in a fast-paced, team environment and to interact effectively with all levels of management
Demonstrated sense of urgency, attention to detail, and ability to set and meet deadlines while managing multiple projects and priorities simultaneously
Ability to think independently and question proposed plans
Essential Skills/Basic Qualifications:
3+ years of fraud risk management/analytics experience
3+ years of experience in an independent analytics function
2+ years of hands on experience with SAS/SQL and statistical skills with proven ability to process vast amounts of data into meaningful information
Bachelor's degree (at minimum) in a quantitative discipline such as Statistics, Mathematics, etc.
Desirable skills/Preferred Qualifications:
Masters vs Bachelor's degree
Proven stakeholder management experience, and ability to effectively articulate strategies and performance metrics
Ability to facilitate discussions/meetings to drive out deliverables for programmes and projects
Ability to work in a collaborative and effective manner in a matrixed organization across multiple layers
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.