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The SGCIB KYC "Know Your Customer" is a key pillar of the bank's anti-money laundering system. Its mission is to ensure the bank is compliant with its obligation of client identification and due diligence on a worldwide basis and to provide the institution with adequate and complete client information.
The Head of CLIC China is responsible for managing, developing and leading 3 teams: New Client On-boarding (NBO), KYC Reviews, and Data Client Referential/Projects. The candidate will also be accountable for the direct supervision of the KYC Reviews and Trigger Event functions for China across all business lines (MARK, CORI, GTPS). The role reports to the COO Office locally and regionally to the Head of CLIC Asia Pacific.
Key responsibilities include:
Management of 13 staffs in China. This includes usual management duties (budget management, goals / priorities definition, performance assessment, team governance, people development, succession plan build out etc.).
Regular updates to SG China Executive Committee and GBS China Executive Committee.
Support front office across the Global Banking and Investor Solutions of Société Générale in Asia ("GBIS" - Corporate and Investment Banking) with regards to on-boarding new and maintaining existing clients and ensure client referential data quality. Through this process, the candidate should also be able to optimize the commercial experience and detect and business opportunities.
Serve as the single point of contact for Front Office and internal teams for queries surrounding Client Life Cycle Management.
Act as the clients' point of contact by addressing their issues and concerns and providing resolutions to their queries in line with our internal policies, the regulatory environment and market practices.
Strong knowledge of China AML/KYC regulatory and compliance issues particularly in the banking and investments sectors, to ensure our KYC standard is compliant with local regulatory requirements
Work in partnership with the business lines, key internal stakeholders and senior management to establish and manage the priority of all on-boarding requests, obtaining document requirements for KYC and regulatory requirements, and provide transparency on onboarding cases.
Ensure high quality KYC files are produced in line with prevailing policy and procedures.
Ensure proper client reference data set up in SG systems and application(s), including the necessary regulatory requirements (FATCA, CRS, 871M, Dodd Frank, EMIR, etc.).
Participate in regular meetings with relevant stakeholders to review issues and the progress on files.
Lead and arrange internal meetings with all stakeholders to identify, mediate, facilitate and resolve any blocking point in the Client Life Cycle Management.
Improve transparency and efficiency of key on-boarding / KYC Reviews processes and organization through effective SLA management
Liaise with global/regional project teams and regional stakeholders on implementation of strategic tools.
Optimize the KYC process, identifying opportunities for improvement, synergies and cost reduction.
Contribute to an efficient functional governance of KYC with smooth and transparent communication with global stakeholders.
Technical Skills (Required)
Strong knowledge of AML and KYC regulations
Knowledge of the investment banking environment / activities
Strong presentation and communication skills; the ability to communicate and influence people at all levels, as well as with external / internal auditors
- Change Management
Ability to embrace and lead change
Negotiation and leadership skills
Curiosity and critical sense
Good oral and written communication
- Result Orientation
Ability to work in a high pressure environment
Ability to report in due time, identify priorities and address difficult situations with autonomy
Pro-activity and solution-oriented, proposition-making mindset
- Client Orientation
Tracks performance and efficiency versus front office and client expectations
Fosters a client focused environment
- People Management
Shapes roles and assignments in ways that develop people's capabilities
Identifies and shapes successors
Promotes sharing of expertise and learning
Delegates work to others to develop their skills
Inspires others to be creative, define new opportunities and continuously improve the organization.
Promotes team spirit and achievements
Good interpersonal skills
Behavioral Competency Required
Strong interpersonal and communication skills to deal with all levels of the client organization and within a bank structure
Strong sense of accountability and ownership
A good sense of urgency and aptitude for multi-tasking, quickly identifying issues and escalating to the appropriate level for resolution
Ability to communicate effectively at all levels of the organization, including senior management, by providing appropriate and tailored information in a timely manner.
Strong organizational and time management skills.
Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and regulatory environment
Ability to work in a high-pressure environment
Experience & Qualifications (Required)
5+ years' experience in KYC management in an investment bank
Experience of leading local teams with remote functional reporting
Strong knowledge of AML and KYC regulations.
Experience of working in an international, multi-cultural organization.