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HSS Reporting & MI provide a range of reporting and KPI to internal HSS Client & SBD stakeholders and external Clients. Reporting covers a range of data including KPI reporting on Funds Administration and Custody, Sales pipeline, deal success reporting, Client Satisfaction and Client expressions of dissatisfaction. Key trends and issues are identified and communicated
The role encompasses MI & Reporting produced directly by the team and reports produced by Offshore teams.
The role answers ad-hoc queries and reporting needs and acts as link between the business, Client needs and support from IT / Technology.
The role reviews service levels key KPI reports produced by the UK teams and Off shore teams, escalates issues to appropriate teams and ensures Client management teams are communicated to if deadlines are under threat.