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As part of the Asia Pacific Customer Experience team, the Regional Digital Experience Manager will partner with business, design and technology teams in agile scrums to help build and deploy our flagship mobile application in markets across Asia
Other responsibilities include:
To identify opportunities to cross-sell and up-sell different product tiers and categories to customers
Work with marketing and engagement teams to drive campaigns that deliver to pre-determined KPIs
Interface with Legal, Compliance, Risk, and ensure that implementations meet key compliance, risk, and control needs to protect business and customer interests
The ideal Candidate will meet the following requirements:
7-10 years' of experience across Digital Product Management or e-Commerce
Capable of working with and balancing the diverse needs of individual country businesses, regulations, and market landscapes
Ability to glean clear, salient ideas from customer traffic patterns and use the data to provide product recommendations
Someone who fosters strong relationships across the organization and is able to use data-driven analysis to defend ideas at different forums
Highly metrics-oriented, with a proven track record of commercializing digital platforms, and maximizing customer usage and business impact/revenue
Experienced in driving adoption of a digital product across in-house and external channels (social, search)
Comfortable working with multi-functional partners and internal stakeholders, across lines of business, Design, Technology, Risk, and Decision Management
Strong understanding of digital analytics and clickstream tracking tools
Strong Product, Project and Time management skills