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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Manager, Cards and Channel Management
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.
We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.
Should you join our Unsecured Loans business, you will have the opportunity to formulate marketing and product development programmes; participate in developing sales and credit strategies, operations and customer services; and gain the experience and exposure needed to become an all-round professional in consumer credit.
We are currently seeking a high caliber professional to join our department as Manager, Cards and Channel Management.
Drive the team to manage and grow the card base and usage, as well as assist in the development of new product / service features to expand card portfolio
Formulate credit card marketing strategies and manage acquisition programmes
Support new initiatives to drive the value proposition of assigned customer segments and explore new business opportunities
Collaborate with stakeholders, including internal and external parties, and solicit their supports to ensure all key performance indicators have been attained, optimize resources to achieve cost efficiency and attain business goals within budget
Manage the implementation of compliance and regulatory initiatives to mitigate associated risks
University degree in a related discipline
Minimum of 5 years' relevant experience, preferably with exposure to marketing / card business
Strong attentiveness to detail, sensitive to figures with good communication skills
Ability to solve problems creatively and demonstrate high integrity
Sound knowledge of PC application software such as MS Word, Excel and PowerPoint
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes