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Performsroutine and non-routine client service and transactional support functions.Provides analytics and reporting services, working to improve and automatetransaction processing systems
Advisesorganizational units/teams to ensure timely delivery of service, or resolutionof issue. Provides direction to lower-level service roles in the successfuldelivery of support or service
Processesaccount related transactions per scheduled events/client authenticateddirection. Answers inquiries and resolves problems or issues.
Assessesneeds and suggests/promotes alternative approaches to service models.Participates in straightforward product development, product enhancement, andsystem testing to ensure that products continue to accurately and efficientlyprocess high value transactions
Solvesproblems based on an understanding and knowledge of the intricacies of thesystem. Integrates in-depth area knowledge with a solid understanding ofindustry standards and practices to provide solutions to internal and externalclients
Managessituations which may require adaptation of response or extensive researchaccording to internal or external client response. May be responsible forallocating and checking work of support team members
Maybe responsible for specific supervisory review, training and approval actions.Contributes to the achievement of team objectives
Bachelor'sdegree or the equivalent combination of education and experience is required.3-5 years of total work experience is preferred
Experiencein brokerage processing is preferred. Applicable local/regional licenses orcertifications as required by the business
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
BNY Mellon is an Equal Employment Opportunity Employer.