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Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
As part of Global Risk, Regulatory Compliance ensures adherence to applicable regulations and standards by setting the policies which cover HSBC's regulatory requirements, and mitigate conduct and reputational risk issues. The team strives to remain ahead of the regulatory change agenda and ensures the business understands the implications and is prepared for change. It monitors how the Global Businesses and Functions manage their responsibilities with regard to complying with the regulations and helps resolve compliance deficiencies.
We are currently seeking a high caliber professional to join our team as Client Service Executive, Hong Kong Team
Principal responsibilities
Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base
Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback or complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction, answer calls from clients and provide guidance
Qualifications Requirements
Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base
Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback or complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction, answer calls from clients and provide guidance
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
