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Under minimal supervision, the Client Experience Analyst is responsible for:
Acting as a single point of contact for client for all custody related activities and queries
Supporting onboarding process, and asset transition activities, which include liaising with asset owners and/or asset managers to ensure that account opening documentation are in place, and ensuring a seamless process
Conducting system demonstration where required
Supporting sales/relationship management team in prospect presentation/due diligence visits where required
Staying abreast of market developments and regulatory changes
Ensuring high quality in tasks/services provided by self and others
He/She fulfills this role through
Provision of excellent client services and strong communication skills, as information exchange is a significant feature of the role
In-depth knowledge of the workings of BNY Mellon, the client and the market
Good understanding of procedures and concepts in technical/subject area
In-depth understanding of how the team integrates with others in accomplishing the objectives of the area
5-6 years of relevant custody experience or work experience in asset servicing or investment management companies
Strong communication skills to deliver high quality service to a specialized client base
Sound judgment in analyzing information
Independence in problem solving
Demonstrate risk management/awareness
Highly motivated individuals with the ability to work under pressure
Results driven with a strong commitment to completing tasks within deadlines
BNY Mellon is an Equal Employment Opportunity Employer.