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VP, Application Service Delivery Professional Markets (Manager)
Bank of America Merrill Lynch
July 6, 2018
London, United Kingdom
Job Description: EMEA F&O Support Team Lead - CTO Market Applications Production Services (MAPS) - Leading MAPS F&O EMEA support team within global futures & options.
CTO Global Markets Application Production Services (MAPS) are responsible for provide application support for the global market technology applications. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
As the EMEA regional lead of the MAPS F&O support team you will be responsible for running the day-to-day support for the EMEA region as part of the global 24x6 follow-the-sun model, acting a critical bridge between the APAC and AMRS regions and providing out-of-hours support for both, whilst ensuring stability of the local application instances.
As a VP, Application Service Delivery Professional Markets (Manager) your responsibilities will include the following:
Provides leadership, strategic/tactical direction for support in line with the global MAPS vision and ensuring quality of service for the L1/2 support functions provided the EMEA MAPS F&O team for global F&O trading platforms.
Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Is responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
Coaches and mentors less experienced team members and or acts as a subject matter expert and possesses in depth Functional knowledge of the application(s) supported and interdependencies.
As a VP, Application Service Delivery Professional Markets (Manager) your skills and experience must include all of the following:
Extensive experience of providing L1/2 application support in an electronic trading environment
Proven track record of supporting applications using FIX protocol
Excellent working knowledge of Unix/Linux
Strong experience with SQL and Database related technologies
Strong background in supporting derivatives trading with particular focus on listed global futures & options
Proven experience in supporting algorithmic trading systems
Extensive knowledge and proven experience in supporting futures & options traders using TT platforms
Expert knowledge of the ULLink Order Routing Platforms and API (ULBridge), Order Management System (ULOdisys) and management of static data (ULSync/ULFlow)
Good understanding of ULLink Risk Management (ULIris) and Middle Office (ULMiddle) modules
Experience using the ULLink administrative and monitoring platform (ULDashboard)
Demonstrable experience of team management or supervision
Salary: Competitive salary and benefits Closing date: 2nd August 2018