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- Degree educated with a financial or analytical discipline preferred - Extensive experience of working with Exchange Traded Funds (ETFs) - Past experience within Investment Operations or similar - Proven track record of managing people and/or outsourced service provider relationships - Experience leading change projects and initiatives
- Act as the point of escalation for any breakdowns in the daily processes ensuring timely action is taken to resolve any such issues by the respective internal or external party - In partnership with other key internal teams such as Investment Operations and Product Development, regularly review the service delivery standards of our fund administrators and service providers highlighting and working to remediate any performance issues as required - Work with our third party administrators and service providers to better understand their respective operating models in support of our business, and ensure any inefficiencies are identified - Deliver a seamless interaction and client experience for our investors and participants - Using your industry experience consider best market practice within ETFs. Identify and explore ways in which we can adapt our operating model to align ourselves with other market leaders where appropriate. Champion improvements across the organisation - Lead the design and implementation of any process or operating model changes and if required help to translate any process changes or requirements into system development specifications. Oversee any business testing and go-live implementation - Develop a close relationship with the Product Development and Capital Markets teams to understand any upcoming changes to our product features or characteristics. Ensure effective delivery of these changes into our operating model in a risk controlled and robust manner - Conduct regular meetings with key business partners to ensure that progress and challenges are transparent and handled efficiently. - Co-ordinate the delivery of our First Line of Defence control responsibilities - Act as final sign-off for any operating model or platform changes
Morgan McKinley is acting as an Employment Business in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.