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My client is one of the most prestigious private banks and is currently have an exciting Application Support role for a 1 year contract. The successful incumbent will play an important role in providing end user IT-support to Private Banking users of Singapore.
He / She will be under the APAC Private Banking IT Production; consists of deskside support specialists providing timely assistance to our booking centers and act as a single point of contact for business stakeholders specifically in Singapore. The team works very closely with PB business as well as second level application support teams and engineering teams in resolving business related issues. The support staff member is expected to communicate effectively with users and resolve/escalate issues within service level agreements. He / She will perform 1st level application support related activities. He / She will monitor the service levels provided by vendors/2nd level for maintenance work and to ensure that service tickets are tracked.
University Degree (Computer Science or Business)
Customer Service/Customer Relationship Management
3 years' experience in providing IT support to end user in banking environment.
Experience in dealing and managing external vendors and business users.
Strong verbal and written communication skills; able to conduct presentation, advocacy and influencing stakeholders.
Able to perform in a high pressure and highly dynamic environment
Candidate must have attention to detail; have the ability to work independently; ability to persevere through pressurized environment.
Familiar with any of the following banking products:
Derivatives / Options
Familiarity to the following Private Banking application:
Wealth Management system
IBM OnDemand Content Management
Knowledge of relevant professional IT frameworks (e.g. ITIL)
If you feel you have the right skills and experience for the role, kindly submit your updated CV in word format to firstname.lastname@example.org.