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The Business We're hiring a Head of Centre to join NatWest Markets Client Operations & Delivery in London
This is a chance to play a key role in developing the strategy for Client Operations & Delivery (CO&D), a core new function in the NatWest Markets Chief Operating Office
Client Operations & Delivery is a single team providing seamless client service across our global business lines, and joining in this influential role will give you exposure to senior stakeholders
The role is available at director level
What you'll do
You'll provide the Head of Client Operations & Delivery with close strategic and operational support. You'll understand the broader strategy of RBS, NatWest Markets and the Chief Operating Office, and make sure that CO&D own strategy aligns with and supports them, articulating it, and making sure it is consistently applied and communicated. You'll also make a significant contribution to risk and control, making sure we have the appropriate governance forums and driving relevant risk forum agendas. You'll oversee and vet all risk issues, understand audit plans, provide insight into risk assessments and control testing, and will manage business continuity planning.
Other key aspects of your role will include:
Managing the tracking NatWest Markets' client population, and overseeing the independent complaints function
Taking oversight of our performance against our service level agreements
Driving key projects, including MI reporting consolidation and improvement and solvent wind down
Overseeing the development of people management, engagement and training plan, and their execution across Ensure plans are proactively developed and actioned across CO&D
Supporting the central business management function in performing their responsibilities across CO&D
Overseeing and reviewing risk and regulatory papers for committees and the NatWest Markets board
The skills you'll need
We're looking for someone with good experience in investment banking, in particular in client lifecycle policy and execution. You'll also be able to demonstrate strong customer focus and awareness.
We'll also expect:
Proven understanding of risk management, governance and control
A successful record of delivering a people development agenda
A proven history of successful delivery, and the ability to juggle multiple tasks
The ability to manage and influence key stakeholders to deliver desired outcomes
How we'll reward you
In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.
Visit our reward and benefits page for more information on the benefit packages we offer.
At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we'll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more .
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.