CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
Education: Bachelor's Degree
Job Function: Relationship Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18016188
This role is part of the Relationship & Service Support function, which comprises Client Onboarding, Centralized Service Support (including Scanning) & General Administration for Citi Commercial Bank Hong Kong (CCB HK). The incumbent is charged to lead a team of case managers & onboarding KYC makers (collectively the HK Client Onboarding team) with overall accountability to ensure timely, accurate and complete management of the client onboarding lifecycle for CCB HK. He/she also has responsibility for ensuring all elements of the end to end client onboarding lifecycle, including backend utilities functions such as Account Services Unit (ASU), Business Service Unit (BSU), Electronic Banking (EB) teams complete their responsibilities according to defined SLA's
The role holder will be directly responsible for the following:
Work closely with the Head of Relationship & Service Support on implementing strategies, plans and procedures pertaining to the Client Onboarding process. Amidst the rather devised business sector of CCB HK, understanding what this means and how to operate with maximum efficiency between the country view and the sector view
Oversee the performance of the HK Client Onboarding team, including client experience metrics, financials, KRIs and engagement models (with clients, stakeholders, staff & business partners)
Partnering directly with the business in the effective management of the client onboarding lifecycle for their clients and developing relationships with individuals in the business, ensuring these are effective two-way relationships
Representing the HK Client Onboarding team at the appropriate governance and prioritisation forums, pipeline management and prioritization & Control Committees etc.
Partner with countries in the region (and their business managers where these exist) on implementing of global projects pertaining to client onboarding, driving solutions when there are challenges, and escalating appropriately to ensure timely resolution of bottlenecks
Hold to account other key players in the end to end account opening process (ASU/BSU/EB team & Compliance etc.), ensuring service levels are met, and where there are issues to this these are well understood, addressed and escalated
Through effective oversight of the client onboarding lifecycle, coupled with powerful business intelligence, identify and review any issues and blockers within the front to back process, whilst challenging for cost reduction opportunities
Defining, agreeing and implementing a communications strategy for CCB HK Client Onboarding. Giving consideration to regional requirements, and thought as to how we obtain maximum engagement from CCB HK 's Sales teams through effective and targeted communications
People. Partnering on the design and implementation of the relevant people structure that is agreed on. This will entail giving thought as to how we develop our talent & retain our people. Clearly, partnership with HR and understanding of the broader group and CCB HK approaches/policies will be required to be successful
Delivering on the overarching objectives to reduce onboarding turnaround times and increase efficiency/reduce costs of the function
Successfully overseeing/coordinating consistent deployment of global business or regulatory-driven solutions
The role is reported into Head of Relationship & Service Support CCB HK.
To function effectively, the individual should have a strong business background with extensive experience of senior roles that require strong leadership, governance, oversight and control
Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing senior colleagues across the function and stakeholder communities
Bachelor's Degree in relevant field
Over seven years of relevant experience in banking industry
Outstanding written/verbal communication and presentation skills
Ability to build strong and effective two-way senior stakeholder relationships. Ability and confidence to constructively challenge the agenda in order to ensure the business and technical teams deliver in a consistent and controlled manner
Proven leadership and relationship building capabilities, with experience in managing/having partnered with global teams within a matrix organisation. Strong influencing skills and commercial awareness to ensure appropriate requirements are delivered
Strong strategic planning and execution skills, including business case development and oversight of benefits realisation
Strong knowledge of the CCB business lines is a distinct advantage, coupled with an understanding of the key partner functions such as ASU/BSU and EB
Knowledge of and prior work experience in KYC/Compliance/AML processes/controls function beneficial
Strong analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined
Ability to identify problems and drive to resolution, deliver results in a dependable, timely and accurate manner
Ability to work under pressure and tight deadlines
Superb attention to detail and time management skills
Strong Microsoft Office skills including Excel and PowerPoint
Energetic, resilient individual capable of delivering on multiple demands, to quality, time and scope targets