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Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.
Bank of America Merrill Lynch is an equal opportunities employer.
Global Corporate Banking Technology and Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented leaders to support the strategy in order to meet the growth demands from clients and client management groups. The incumbent for this position would be expected to lead regional functional work stream of providing services and advisory support to the corporate and financial institution clients through a world class strategic, scalable and efficient delivery model.
First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Receive and respond to requests received by email or phone. Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Assume day-to-day management of portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank's products and services to general sales/referrals.
Harness the Bank's varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
Attend to client's inquiries, requests and complaints.
Provide sales support to ensure delivery of Quality and Proactive Services to clients.
Meet clients with Sales for business needs
Assist Sales to solicit additional business
Work with Sales on RFP in Pre-implementation stage
Act as primary escalation and accountability point for clients.
Provide value-added proactive servicing activities.
Conduct period service review/scorecard review with clients
Perform root cause analysis of defects
Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.
Perform all duties as assigned by the Client Services Manager.
Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
At least 5 years' working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate/financial institutional client.
Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
A track record gained through operational experience within the payment, trade, or treasury environment.
Experience in working in Asia/Global environment with strong verbal and written communication skills.
Good communication skill.
Good knowledge of all bank systems, products and web-based electronic banking platforms.
A good understanding of in-country banking system, account and liquidity structures/products.
Good application software skills such as Words, Excel and PowerPoint.
Excellent rapport with client contacts at all levels and with internal partners at all levels.
A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
Innovative and open minded, maintaining a professional and positive attitude at all times.