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Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Customer Onboarding Manager.
Driving Continuous Improvements in the client onboarding process for Commercial Banking, including but not limited to operating model, tools and technology, reporting
Supporting as directed the requirements of the function, standing in for the Regional Head of Middle Office as necessary
Involvement in work streams within Middle Office, which support the wider strategic aims of the function
Supporting the deployment of the overarching case manager proposition, engaging with stakeholders within regions and country management teams to enable successful deployment
Monitoring the case manager population to ensure each region or country is sufficiently aligned to the proposition, identifying what site interventions could take place to resolve issues and drive performance.
Advise on performance management frameworks which once deployed to drive efficiencies throughout the Case Manager population for example remuneration, consequence management, performance scorecards, attrition management
Support interpretation of analytics, helping to identify trends and areas of performance concern
Familiarity with the Commerical banking business model and strategy
Front line banking like relationship management experience is an asset for this role
Proven ability in functional or business management, working across multi-disciplinary and multi-cultural environments
Good analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions
Implementation of large-scale, complex global or regional change initiatives and
Good interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Knowledge of Change Management and Programme Execution best practice
Execution orientated with an ability to leverage resources available to achieve goals.
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.