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Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services.
In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.
In Cash & Trade, you will be part of the product management team that provides seamless and cost-effective solutions to customers. Whether it is through conducting market research, or by enhancing a product or system's features to meet customers' needs, you will have every opportunity to shape the business. You will also be exposed to a myriad of Trade and Cash Management products through various marketing campaigns and joint visits with our relationship managers.
We are look for someone to manage and implement complex GTS products suits by coordinating with both client and all internal partners across the bank to deliver the solutions and services seamlessly and in coordinated manner to the client. To achieve and exceed the client's expectation and requirements, this includes the understanding of customers business and technical requirements and proposal of robust solution covering the full suite of service offerings across the wholesale banking space and driving customer satisfaction and utilization.
Project Manager to manage and implement all GTS products & services for IBG clients as per the solutions and timeline committed to the clients;
Be a single point of contact to client by coordinating with various stakeholders internally and externally to deliver a seamless client experience during and throughout the whole implementation stage;
Responsible for the management and oversight of complex implementation locally and across the region;
Being a trusted advisor to client during implementation stage by adopting consultative approach in understanding client's As-Is state and map out the necessary tasks required for a smooth transition / implementation journey;
Significant client interaction required and close partnership with internal business partners is critical to success;
Serve as a point of escalation for the team (Sales, Service, Product, and Implementation) to ensure timely resolution of issues, including ensuring any identified changes in policy and procedures are communicated to appropriate support areas;
Provide support on internal process improvement initiatives and identification of opportunities;
Participate in client meetings with Sales to assist in closing deals, troubleshooting issues etc.;
Post a deal goes live, he/she will perform volume and revenue tracking of the deal that being implemented to validate the actual revenue against the estimated revenue initially quantified by GTS Sales colleagues;
Participate throughout the entire process of pre-implementation study, documentation, customer technical discussions, testing, setup, installation, training and post implementation review;
Perform post implementation reviews and audits of completed implementations to ensure compliance with procedures, quality control and seek continuous opportunities to increase cross selling opportunities;
Lead and drive the implementation of the internal process improvement initiatives identified as part of GTS's Growth Strategy;
Plan, oversee and execute on the agreed plan with customers and internal stakeholders on the entire life cycle of the implementation from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review. This include communication at senior management level for issue management, strategic initiatives, client related MIS reporting;
Drive towards providing customers a total end to end solution to drive utilization and customers' satisfaction.
At least 6-8 years of banking experiences with GTS Implementation experience is preferable;
Able to make sound decisions and to focus on implementing practical solutions to problems within a short timeframe;
Proven project management experience;
Strong verbal and written communication skills;
Ability to adapt to a changing environment;
Time management and organizational skills;
Proven ability to successfully manage conflict;
Effective problem solving skill;
"Can-do" attitude and strong commitment to deliver business objective;
Demonstrated ability to work in a team environment;
Operations and customer service experience a plus;
Certifications a plus (Certified Treasury Professional, Project Management Institute, ACH)
General knowledge of client's ERP systems. In-depth technical knowledge is not required
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.