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OCBC Securities Private Limited is a wholly-owned subsidiary of OCBC Bank. Established in 1986, we are one of the leading securities and futures broking firms in Singapore providing full brokerage services for securities, derivatives and leveraged foreign exchange trading. We provide the best electronic platform for our retail and institutional customers to execute trades in listed products, futures and foreign exchange contracts in the most efficient way using technology. Customers can trade both locally and globally with our extensive network of connectivity At OCBC Securities, we believe in investing in our people with our excellent programmes that develop you on both professional and personal levels. If you have the passion, drive and will to succeed, realize your vision with us today! Roles and Responsibilities:
Perform day to day operations related to the online trading systems.
Function as a key point of contact for the customer service and account servicing team on day to day system enquiries and operations.
Monitor all incoming system issues reported and perform second level investigation.
Escalate unresolved issues to IT team and work closely with vendors to see through the issues until closure.
Propose and drive the system enhancement to streamline the current process.
Perform system testing for patches of the issues reported/system enhancements/regression.
Become the Subject Matter Expert (SME) to conduct training and briefing of the systems to large group of users including the sales person and end customers.
Head of iOCBC, Market Development & Central Execution
Bachelor Degree preferably in Business Information Science, or equivalent.
Excellent analytical skills with an ability to resolve issues independently.
Good communication skills in written and verbal.
Good stakeholder management and interpersonal skills.
Possess initiative, drive, and ability to work independently and be a good team player.
Preferably with working experience in financial services industry.