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Some careers prize diversity more than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC's international network and broad range of market leading banking products and services.
We are currently seeking a high caliber professional to join our team as Relationship Management Support Team Manager.
Act as an integral part of the relationship management team with the overall goal of growing the business, delivering best in class customer servicing, while maintaining operational excellence and credit quality of the portfolio
Manage, coach and motivate a team of Relationship Manager Support staff to support Relationship Managers on fulfilling client needs, credit, relationship servicing and day to day administration to free up Relationship Manager's time for quality customer engagement
Act as quality champion by ensuring guidelines and policies are consistently executed across
Relationship Managers and deliverables from Relationship Manager Teams comply with regulatory, compliance and internal standards, minimize operational and credit risk from error or omissions
Act as Process Improvement Champion to identify streamlining opportunities and implement improvement initiatives
Bachelor Degree preferably in Business Management, Finance or Accounting with solid commercial experience in the area of relationship management and or service quality management
Strong leadership and team motivational skills with experience in coaching team and individual performance to deliver business objectives
Ability to manage multi stakeholder relationships effectively to achieve desired outcomes aligned with business goals
Excellent interpersonal skills, and ability to build strong working relationships with internal and external stakeholders
Good project management skills
Dynamic and self motivated, with strong analytical and problem solving skills
Strong commercial awareness and business acumen. Frontline experience in commercial banking is an advantage
Excellent written and verbal communication skills
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.