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To assist one or more Investment Managers in effective and efficient team support and client administration, including client portfolios.
The Key Responsibilities and Scope of the Role
Main tasks and duties include:
Arrange Bank Transfers to client bank or Third Party Payments. Analysis and interrogation of portfolio information on the database. Dealing with queries from clients and intermediaries.
Provide clients and/or their agents with information and reports about their portfolio.
Update databases where appropriate, including CRM.
Assist the Team secretary in the six monthly distributions of review packs for the entire client base as well as the yearly distribution of tax packages.
Monitoring and reviewing client suitability.
Assist with the drafting of suitability letters.
Administration of deceased accounts.
Arrange portfolio transfers.
To assist in the production of investment proposals.
To ensure all duties and tasks are completed within all relevant rules, compliance regulations and in-house policies and procedures.
To ensure all client relationships are properly documented on a timely basis, including checking that "Know Your Client" information is maintained.
The Key Risk and FCA Requirements
Always act in a compliant manner. Aligned to QC corporate messages and market views. Identify any risks that will impact upon our business.
To ensure that Quilter Cheviot fulfils its obligations to Treating Customers Fairly.
The Key Behavioural Skills
A proactive attitude to take responsibility for team support to ensure the Investment Managers can complete their function without undue interruptions.
A polite and courteous attitude at all times.
Ability to work in a high-pressure environment and to react appropriately to changing work conditions.
Uses initiative to think ahead and pre-empt potential problems.
To work the hours required to fulfil the role with a flexible approach and willingness to work longer hours as necessary.
The Qualifications Required
Educated to A level standard. Excellent Microsoft Office skills (Word, Excel, PowerPoint and Outlook). Good Excel skills required. Experience of the Figaro system.
Experience of working in the Wealth management industry in a similar role for 2/3 years'. Commercially astute with excellent communication and presentation skills, able to engage and influence at all levels across the business and the wider organisation. Confidence, drive, energy, resilience and tenacity to deliver success in a challenging business environment